Refund & Exchange Policy

At [Your Brand Name], we take pride in the quality of our eyewear and want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy, our refund and exchange policy is designed to give you peace of mind.

1. Eligibility for Refunds & Exchanges

• Refunds or exchanges are only applicable if requested within 7 days of delivery.

• The product must be unused, unworn, and in its original packaging (including the protective case, cleaning cloth, and any tags).

• Proof of purchase (order confirmation or receipt) is required.

• Prescription lenses and customized products are non-refundable and non-exchangeable, unless delivered damaged or incorrect.

2. Non-Refundable Items

• Sale or discounted items cannot be refunded.

• Gift cards are non-refundable.

• Products damaged due to misuse, mishandling, or wear and tear are not eligible.

3. Damaged or Wrong Product

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/videos of the issue.

• We will arrange a free replacement or full refund, depending on your preference.

4. Refund Process

• Refunds will be issued once the returned product passes quality inspection.

• Refunds are processed via the original payment method or in the form of store credit, as per your choice.

• Please allow 7–14 business days for the refund to reflect, depending on your payment provider.

5. Return Shipping

• Customers are responsible for the cost of return shipping (unless the item was received damaged or incorrect).

• We recommend using a trackable courier service to avoid delays or lost parcels.

6. How to Request a Refund/Exchange

To initiate a return, please contact our customer care team at [your email/WhatsApp/phone number] with your order details and reason for return. Our team will guide you through the process.